When we make the offer of a room to you and you accept and confirm your booking, we always ask for your credit card details to secure the booking - like any other holiday, flight or tour company. We will normally take a 10% deposit on stays of more than 2 days and in passing over your card details you are making a legally binding contract with us. We have a 1 week cancellation policy, which means that if you cancel your booking within this time for whatever reason – including family illness/bad weather/car broken down etc we have the right to make a full charge for all our losses, in your absence, to your card. We will make the utmost effort to re-let the room. If we are not successful then we debit your card in your absence for the full amount less £10 per night to cover the cost of food and laundry that has not been consumed or used by you. If we are successful in reselling the room then we promise that we will only charge your card for the revenue that we have lost.